Returns & Exchange

Name: Luminous Fashion Accessories
Address: Biratnagar, Biratnagar, Koshi Province, NP
Price range: NPR 200 - NPR 5000

Your satisfaction is our priority

Our Policy

We want you to love your Luminous products! If you're not completely satisfied, we're here to help. Please read our return and exchange policy below.

📦 Returns/exchanges are accepted within 3 days of delivery for eligible products.

1
Contact Us
Reach out via WhatsApp or email within 3 days of receiving your order.
2
Share Details
Provide your order number and photos of the product/issue.
3
Get Approval
We'll review your request and respond within 24 hours.
4
Ship Back
If approved, send the item back. We'll provide instructions.
5
Refund/Exchange
Once received, we'll process your refund or send a replacement.

• Refunds are processed within 5-7 business days after receiving the returned item.
• Refunds will be made to your original payment method or as store credit.
• Original shipping charges are non-refundable.
• Return shipping costs are borne by the customer unless the item is defective.